Fundraising Development Manager / Rheolwr Datblygu Codi Arian


BAND 7

MATERNITY COVER – UP TO 12 MONTHS.

START DATE EARLY – MID AUGUST 2019

Closing Date: 17st June 2019.

Apply with covering letter and CV to suzanne@noahsarkcharity.org


BACKGROUND

Wales’ specialist children’s hospital, The Noah’s Ark Children’s Hospital for Wales, continues to look to the Noah’s Ark Charity to support the provision of medical equipment and direct care to patients; family and patient support, innovation, training and facilities that make our hospital one of the best in the UK. We are a national charity with a very small team that has a huge impact each year on the 73,000 children treated by medical specialists.

We are a trusted charity that delivers an excellent return for our donors. We have ambition to grow and we need someone experienced in fundraising with excellent networks and a great track record of success who will fit in well to a small team, share our values and goals and want to make a real difference. Our own recent impact report found at our website www.noahsarkcharity.org will show you some of what our charity has achieved since the doors to the second phase of the hospital were opened to patients.


JOB SUMMARY

To substantially increase income across a number of sources; to increase the charity’s supporter base; to lead on the creation and implementation of supporter acquisition programmes;  to manage and support the fundraising and fundraising support teams. To develop and implement fundraising strategic growth plans. 

JOB PURPOSE

The purpose of this post is to substantially grow the income of the charity to achieve our strategic growth plans. The post holder will be responsible for generating new income and identifying and exploiting opportunities to develop existing income streams.


DUTIES AND RESPONSIBILITIES

  • To create and implement an ambitious new income generation strategy that supports the charity’s strategic plans, drawing on the post holder’s own speciality/experience. Responsible for collating, analysing and presenting detailed data of the success of the strategy to the Director and Board of Trustees.
  • To work with the Director to develop a multiple-year fundraising strategy to support the strategic plan and establish a secure base for the fundraising targets for the next few years incorporating business planning, income forecasting and risk analysis.
  • To specifically develop the income raised through individual giving by the creation and management of new fundraising programmes. Present plans to the Director and Board of Trustees.
  • Identify lapsed donor opportunities and create and implement a strategy for re-engagement.
  • To analyse the charity’s supporter database, the internet, market data and other sources, scanning for potential new business opportunities and to translate this data into the strategic fundraising strategy and operational plans.
  • To collaboratively work with the internal team to develop knowledge of the potential of our database and to translate this knowledge into income growth for the charity.
  • To maintain accurate contact management records to ensure clear reporting on partnership pipelines and targets.
  • To identify opportunities for new corporate and cause-related partnerships and to lead on the conversion of these opportunities. Ensure that there is a robust communications plan in place to manage these fundraising partnerships.
  • Work collaboratively on the development of fundraising applications and marketing proposals with the Director, internal teams and the senior NACHW clinical board team.
  • Lead on the creation of sponsorship opportunities and securing sponsorship at all levels. Ensure that communication with fundraising partners is first-class.
  • Build networks with key decision-makers, influencers, prospective partners and the wider commercial sector strategically seeking opportunities for fundraising.
  • Use own judgement, negotiation and persuasion skills to build/cultivate new, existing and potential relationships at the most senior levels. 
  • To develop, retain and grow excellent professional relationships with key supporters and current donors.
  • To produce progress and final evaluation reports for funders to demonstrate the outcomes and impact of the work we have completed, accounting for resources utilised.
  • To support and assist other fundraising staff in building and maintaining profitable, long term relationships with existing and potential individual, corporate and community supporters/donors.
  • To assist in organising and promoting fundraising activities and events. 
  • To contribute to the creation of donor specific communications; to contribute to the review of the effectiveness of those communications.
  • To contribute to the creation or development of all marketing/fundraising materials for new business approaches and to review existing marketing/fundraising materials 
  • To support the development and currency of the website, contributing appropriate and engaging content. 
  • To manage and develop the small fundraising team and volunteers to ensure that Noah’s Ark fundraises effectively and achieves annual income targets.
  • To implement annual operating plans which include the creation, delivery, monitoring and evaluation of a broad range of activities, projects and promotions to maximise income.
  • To manage all fundraising support activity conducted by Noah’s Ark including research, forecasting income and expenditure, managing specific budgets and handling all funds in accordance with Noah’s Ark’s policies and procedures.
  • To maintain and develop management systems, where necessary, to safeguard income and maintain the integrity of donor/supporter relationships.
  • To contribute to the writing and implementation of relevant policies and procedures in accordance with charity and company law, as well as the professional code of conduct set by the Institute of Fundraising.
  • Prepare reports for Noah’s Ark’s Fundraising Board and other bodies as requested. Present reports as required.
  • To maintain up to date knowledge of relevant legislation, including data-protection and tax ensuring that the charity is compliant with legislation and best practice.
  • Participate in Leadership and Management Team meetings and inputting to longer term strategic planning and development of the organisation.
  • To act as an ambassador for the charity/hospital by representing Noah’s Ark at a variety of events and making presentations to a wide range of audiences as necessary.
  • To understand and adhere to the values and objectives of the hospital and charity
  • To develop good relationships with other hospital departments and internal stakeholders to ensure a pleasant and effective working environment.
  • Undertake any other task that is commensurate with the post as may be requested by the Director.
  • To carry out any other duties which might be required to fulfil the general purpose of the post.
  • Deputise for the Director providing support and cover when required.
  • Be able to work/meet deadlines despite having an unpredictable work pattern.
  • Demonstrate the ability to produce high quality work at speed and to strict deadlines.
  • To submit monthly reports to the Director on the success and trials of the new business strategy which will form part of the report submitted to the Fundraising Board and Trustees.
  • To participate and take advantage of the personal development and training opportunities offered by the UHB.
  • To participate in annual personal development appraisal reviews with both line manager and own team.
  • The post holder will receive supervision/management as required for the job.
  • The post holder will comply with all Health & Safety requirements ensuring they fulfil requirement of not endangering self, fellow employees or others by action or omission.
  • To attend and contribute to meetings as appropriate.
  • To follow and adhere to the charity’s and UHB policies and when appropriate comment on relevant policies in development.
  • To effectively manage the performance and projects

Handling Money

Where necessary, ensure the safe collection, transportation and depositing of donations made on or off site in accordance with standard procedures and systems.

Autonomy and Initiative

  • Take own initiative and assist more junior team members in learning to do so. Exercise considerable judgement in all contacts and activities. Manage own time.
  • Know when and how to escalate issues to the Director.
  • Follow-up leads effectively as appropriate.

Other

  • Keep up to date with hospital activities and developments as well as developments and initiatives within the NHS, children’s health and charity sectors in order to identify suitable new opportunities.
  • Undertake any other duties as may be reasonably requested by more senior staff and senior representatives from other functions within the organisation.
  • Highest standard of honesty and personal integrity must be observed at all times.
  • Must be personally presentable.

Working Environment

  • The post holder will be seated at a desk for prolonged periods of time concentrating intensely on reporting and planning.
  • Occasionally need to work out of other fundraising offices on site and attend fundraising functions both on site and externally.
  • The role will require occasional unsociable hours including evenings and weekends.

GENERAL

  • Performance Reviews/Performance Obligation: The post holder will be expected to participate in the UHB individual performance review process, and as part of this process to agree an annual Personal Development Plan with clear objectives and identified organisational support.
  • Job Limitations: At no time should the post holder work outside their defined level of competence.  If the post holder has concerns regarding this, they should immediately discuss them with their manager.  All staff have a responsibility to inform those supervising their duties if they are not competent to perform a duty.
  • Confidentiality: In line with the Data Protection Act 1998 and the Caldicott Principles of Confidentiality, the post holder will be expected to maintain confidentiality in relation to personal and patient information including clinical and non-clinical records, as outlined in the contract of employment.  This legal duty of confidentiality continues to apply after an employee has left the UHB.   The post holder may access information only on a need to know basis in the direct discharge of duties and divulge information only in the proper course of duties.
  • Health & Safety: The post holder is required to co-operate with the health Boards to ensure health and safety duties and requirements are complied with.  It is the post holder’s personal responsibility to conform to procedures, rules and codes of practice; and to use properly and conscientiously all safety equipment, devices, protective clothing and equipment which is fitted or made available, and to attend training courses as required. All staff have a responsibility to access Occupational Health and other support in times of need and advice.
  • Risk Management: The UHB is committed to protecting its staff, patients, assets and reputation through an effective risk management process.  The post holder will be required to comply with the UHB Health and Safety Policy and actively participate in this process, having responsibility for managing risks and reporting exceptions. 
  • Safeguarding Children and Adults: The UHB is committed to safeguarding children and adults therefore all staff must attend the required level of safeguarding children and adults training.
  • Infection Control: The UHB is committed to meet its obligations to minimise infection. The post holder is required to comply with current procedures/policies for the control of infection, not to tolerate non-compliance by colleagues, and to attend training in infection control provided by the UHB.
  • Records Management:  The post holder has a legal responsibility to create, maintain, store and destroy records and other UHB information handled as part of their work within the UHB in line with operating procedures and training. This includes all records relating to patient health, financial, personal and administrative, whether paper based or on computer.   The post holder has a duty to maintain the highest levels of data quality for all records through accurate and comprehensive recording across the entire range of media they might use. All staff have a responsibility to consult their manager if they have any doubts about the correct management of records with which they work.
  • Code of Conduct: All staff are required to comply, at all times, with the relevant codes of practice and other requirements of the appropriate professional organisations e.g. GMC, NMC, HCPC etc. or the All Wales Health Care Support Worker (HCSW) Code of Conduct if you are not covered by a specific code through professional registration.  It is the post holder’s responsibility to ensure that they are both familiar with and adhere to these requirements..
  • Health Improvement: all staff have a responsibility to promote health and act as an advocate for health promotion and prevention
  • No Smoking: To give all patients, visitors and staff the best chance to be healthy, all UHB sites including buildings and grounds are smoke-free. Staff are encouraged to promote and actively support our No Smoking Policy. Advice and support on quitting smoking is available for all staff and patients.  A hospital based service can be accessed by telephoning 02920 743582 or for a community based service, Stop Smoking Wales can be contacted on 0800 0852219
  • Equality and Diversity: All staff have a personal responsibility under the Equality Act 2010 to ensure they do not discriminate, harass, or bully or contribute to the discrimination, harassment or bullying of any colleague(s) or visitors or condone discrimination or bullying by others. The post holder will be responsible for promoting diversity and equity of opportunity across all areas of your work. This applies to service delivery as an employee and for any one who you may be working with. You will be made aware of your responsibilities to uphold organisational policies and principles on the promotion of equality valuing diversity and respecting people’s human rights as part of your everyday practice.
  • Job Description: This job description is not inflexible but is an outline and account of the main duties.  Any changes will be discussed fully with the post holder in advance.  The job description will be reviewed periodically to take into account changes and developments in service requirements.

Required Education, Skills and Qualifications

Essentail Qualifications

  • Master’s degree or equivalent commercial experience.
  • High level of numeracy.
  • High level of literacy.
  • High level of computer literacy specifically relating to Microsoft Office packages and database/CRM systems.

Desirable Qualifications

  • Externally accredited professional qualification such as CIM Diploma; CIPR Diploma; IoF Foundation in Fundraising Practice and IoF Managing Fundraising

Experience

  • Significant experience of New Business in the corporate or third sector.
  • Demonstrable experience of winning partnerships or new business of £100k and over.
  • Experience of supervising or managing others
  • Experience of effective budget creation and management; business planning, including income forecasting, risk analysis and ongoing monitoring and presenting this complex information effectively to senior personnel.
  • Experience of strategic planning and successfully implementing plans or programmes.
  • Proven experience of building long-term effective relationships.
  • Knowledge and understanding of the corporate sector and CSR issues and practice.
  • Experience of managing and developing relationships with high level individual stakeholders.
  • Knowledge of CRM systems or other database packages.
  • Knowledge of Fundraising, its priorities, processes and goals.
  • Significant experience of working in a busy fundraising / patient and public involvement environment.
  • Competent ability to scan the internet, appropriate databases and other research sources to find appropriate market intelligence and partner information. Be able to communicate this information and incorporate into strategic plans.

Skills and personal qualities

  • Efficient at managing high volumes of email and other communications.
  • Be able to write compelling proposals and cases for support.
  • Some experience of dealing with difficult people and situations to achieve mutually acceptable outcomes.
  • Demonstrable line management experience of leading and directing a team of 1-6 people.
  • Excellent interpersonal skills, with the ability to liaise effectively at all levels and with a wide variety of stakeholders.
  • Excellent influencing skills with the ability to manage conflict, motivate and inspire others.
  • Ability to think creatively and to develop tailor made proposals to meet and corporate and fundraising objectives.
  • An ability to supervise and manage the workload of direct reports.
  • Be able to gather, analyse and report data and information.
  • Excellent reporting and analytical skills, including accuracy and attention to detail and robust time management skills.
  • Technologically literate – able to use the internet, email, a PC desktop environment, trouble-shoot IT problems, manage document preparation and use workflow management tools.
  • Excellent planning and organisational skills to deliver results.
  • Excellent communication skills and an ability to respond sensitively to supporters and customers.
  • Collaborative team player willing to share knowledge and learn openly to create understanding and support.
  • Pro-active and self motivated.
  • Flexible and adaptable approach.
  • Enthusiastic and “can-do” positive attitude.
  • Proven ability to think creatively and adopt a proactive approach to developing and implementing new fundraising products/campaigns

BAND 7

MATERNITY COVER – UP TO 12 MONTHS.

START DATE EARLY – MID AUGUST 2019

Closing Date: 17st June 2019.

Apply with covering letter and CV to suzanne@noahsarkcharity.org